Zoomies – Privacy Policy
Zoomies is committed to protecting your privacy and handling personal information in a respectful, transparent way. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect personal information including:
  • Your name
  • Email address
  • Phone number
  • Address (for booking and emergency purposes)
  • Information about your dog (including breed, age, behaviour, routine, medical needs, and veterinary details)
  • Any information you provide via forms, questionnaires, messages, or email
We only collect information that is reasonably necessary to provide our services.
2. How We Collect Information
We collect information when you:
  • Complete a booking or meet & greet form
  • Communicate with us via email, text, WhatsApp, or social media
  • Use our website or contact forms
3. How We Use Your Information
Your information is used to:
  • Provide safe, appropriate care for your dog
  • Communicate with you about bookings and updates
  • Arrange meet & greets and services
  • Contact you in the event of an emergency
  • Improve our services and customer experience
We do not sell, rent, or trade your personal information.
4. Disclosure of Personal Information
We may disclose your information only when necessary, including:
  • To a veterinarian in the event of illness or emergency
  • When required by law
We take reasonable steps to ensure any third party handles your information securely.
5. Storage & Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Information may be stored:
  • Securely online (password protected systems)
  • On personal devices used solely for business purposes
We retain information only for as long as necessary to provide services or meet legal obligations.
6. Photos & Media
With your consent, we may take photos or videos of your dog for:
  • Care updates
  • Website or social media content
You may opt out of marketing use at any time by notifying us in writing.
7. Cookies & Website Data
Our website may use cookies or similar technologies to:
  • Improve functionality
  • Analyse website traffic
You can adjust your browser settings to refuse cookies if preferred.
8. Access & Correction
You may request access to, or correction of, your personal information by contacting us.
 We will respond within a reasonable timeframe.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
 The latest version will always be available on our website.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us via our website